Juan 1365 Privacy Policy – How We Protect Your Personal Data

This Privacy Policy is issued by Juan 1365, the operator of the online betting and casino platform accessible at https://juan1365.click. For the purposes of the Philippine Data Privacy Act of 2012, Juan 1365 acts as the personal information controller in respect of all personal data collected from users of the platform.

Juan 1365 is operated in compliance with applicable Philippine gaming regulations and data protection law. When this policy refers to "we", "us", or "Juan 1365", it refers to the platform operator in that capacity.

Juan 1365 collects personal data that is necessary and proportionate to the legitimate purposes described in this policy. We do not collect data we don't need. The categories of personal data we hold are set out below.

Juan 1365 collects personal data through the following channels:

• Direct Submission: Information you provide when registering your Juan 1365 account, completing KYC verification, making a deposit, contacting support, or filling in any form on the platform.
• Automated Technologies: Technical and behavioural data collected automatically when you access Juan 1365 through cookies, device fingerprinting, server logs, and similar tracking technologies described in Section 7.
• Third-Party Sources: Identity verification and fraud-screening data received from KYC verification service providers; transaction confirmation data from payment processors including GCash, Maya, and Philippine banking partners.
• Responsible Gaming Interactions: Data generated when you set limits, request a cooling-off period, or interact with Juan 1365's responsible gaming tools is recorded and used to fulfil those requests and monitor compliance with your chosen settings.

Juan 1365 uses your personal data only for the purposes listed below. We do not use your data for purposes incompatible with those for which it was collected.

• Account Creation and Management: Processing your registration, verifying your identity, maintaining your player account, and communicating account-related information such as password resets and security alerts.
• Processing Transactions: Facilitating deposits to and withdrawals from your Juan 1365 account in Philippine Peso through GCash, Maya, GrabPay, InstaPay, PESONet, and other supported Philippine payment channels.
• Regulatory Compliance: Fulfilling Juan 1365's obligations under Philippine gaming regulations and anti-money laundering (AML) laws, including identity verification, transaction monitoring, and record-keeping requirements.
• Security and Fraud Prevention: Detecting and preventing fraud, collusion, multiple account abuse, money laundering, underage gambling, and other prohibited activities on the Juan 1365 platform.
• Platform Performance and Improvement: Analysing how players use Juan 1365 to identify bugs, improve features, optimise page performance, and develop new products that better serve Filipino players.
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling behaviour; implementing player-requested limits, cooling-off periods, and self-exclusions; and communicating responsible gaming information.
• Customer Support: Responding to queries, resolving complaints, and improving our support quality using records of past interactions with Juan 1365 agents.
• Marketing Communications: Sending you information about Juan 1365 promotions, bonuses, and new features where you have provided consent or where we have a legitimate interest in keeping you informed — subject always to your right to opt out.

Under the Philippine Data Privacy Act of 2012, Juan 1365 processes your personal data on one or more of the following legal grounds:

• Performance of a Contract: Processing necessary to provide you with the Juan 1365 service — account management, transaction processing, game access, and support.
• Legal Obligation: Processing required to comply with Philippine gaming regulations, AML laws, tax obligations, and court or regulatory orders.
• Legitimate Interests: Processing necessary for Juan 1365's legitimate interests in operating a safe, fair, and fraud-free platform — including fraud detection, security monitoring, and platform improvement — provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications. You may withdraw consent at any time without affecting any processing already carried out.

Juan 1365 does not sell your personal data to any third party. We share your data only in the following limited circumstances and only to the extent necessary for each purpose:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, Visa/Mastercard acquiring banks, InstaPay/PESONet network participants, and other Philippine payment service providers require certain data to process your transactions. These partners operate under strict data protection and financial regulatory standards.
• KYC and Identity Verification Providers: Certified third-party identity verification services used to confirm your identity and age during the Juan 1365 KYC process.
• Fraud Prevention and AML Services: Risk screening and anti-money laundering service providers who help Juan 1365 detect and prevent financial crime. These providers operate under strict confidentiality obligations.
• Regulatory Authorities: Philippine gaming regulators, law enforcement agencies, courts, and other public authorities where Juan 1365 is legally required or authorised to disclose your information.
• Technology and Infrastructure Providers: Cloud hosting, data storage, security monitoring, and platform technology partners who process data on our behalf and are contractually bound to process it only on Juan 1365's instructions and with appropriate security measures in place.
• Professional Advisers: Lawyers, auditors, and accountants who provide professional services to Juan 1365 and who are subject to professional confidentiality obligations.

Juan 1365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and analyse usage patterns. Below is a summary of the types of cookies used:

• Essential Cookies: Required for the Juan 1365 platform to function. These include session cookies that keep you logged in securely, security tokens that protect against CSRF attacks, and cookies that remember your language and display preferences. These cannot be disabled without affecting your ability to use the platform.
• Functional Cookies: Remember your preferences such as your chosen odds format (decimal, fractional, American) and notification settings within Juan 1365. These improve your experience but are not strictly essential.
• Analytics Cookies: Used by Juan 1365 to understand how players navigate the platform — which pages load slowly, where players drop off during registration, which features get used most. This helps us improve Juan 1365 for all players. Analytics data is aggregated and anonymised where possible.
• Security and Fraud Detection Cookies: Technical markers used to identify unusual access patterns, detect bot activity, and protect your account from unauthorised login attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to Juan 1365. We do not use advertising or cross-site tracking cookies.

Juan 1365 retains personal data for as long as is necessary for the purposes for which it was collected, subject to applicable legal retention requirements. Our standard retention periods are:

• Active Account Data: Retained for the duration of your Juan 1365 account and for a period of five years following account closure, as required by Philippine AML and gaming regulations.
• Transaction Records: Retained for a minimum of five years from the date of each transaction in compliance with anti-money laundering record-keeping requirements.
• KYC Documents: Retained for five years after account closure or for such longer period as required by applicable Philippine law or regulatory instruction.
• Support Communications: Retained for two years from the date of the last interaction to support complaint resolution and service quality monitoring.
• Self-Exclusion Records: Retained for the duration of the self-exclusion period and for five years thereafter to prevent re-registration in violation of a self-exclusion request.
• Marketing Consent Records: Retained for three years from the date of the most recent consent or opt-out action to demonstrate compliance with marketing regulations.

When personal data is no longer required for any legitimate purpose, Juan 1365 securely deletes or anonymises it in accordance with our data disposal procedures.

Juan 1365 implements a combination of technical, organisational, and procedural security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and loss.

• Encryption in Transit: All data exchanged between your device and Juan 1365 is encrypted using TLS 1.2 or higher. Any attempt to intercept the connection would yield only unreadable, encrypted data.
• Encryption at Rest: Sensitive personal data stored on Juan 1365 systems — including KYC documents and financial records — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within Juan 1365 is restricted on a strict need-to-know basis. Staff access is logged, monitored, and subject to regular review. All personnel with access to personal data receive data protection training.
• Two-Factor Authentication: Administrative access to Juan 1365 systems requires multi-factor authentication. We encourage all players to enable 2FA on their own accounts for additional security.
• Penetration Testing and Security Audits: Juan 1365 conducts regular security testing and vulnerability assessments to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: Juan 1365 maintains a data breach response procedure. In the event of a breach affecting your personal data, we will notify you and the National Privacy Commission (NPC) of the Philippines within 72 hours of becoming aware, as required by law.

Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to your personal data held by Juan 1365. We take these rights seriously and will respond to valid requests promptly.

To exercise any of these rights, contact Juan 1365 at support@juan1365.click or through the live chat in your account. We will respond within 30 days of receiving your request. There is no fee for exercising your rights. We may ask for proof of identity before fulfilling a request to protect your privacy.

If you are not satisfied with how Juan 1365 has handled a privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).

Juan 1365 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a person under 18 has registered at Juan 1365, please contact us immediately at support@juan1365.click. We will investigate and, where confirmed, close the account and delete associated data as required by law.

As part of our KYC process, Juan 1365 verifies the age of all players. Accounts where age cannot be verified or where underage use is suspected will be suspended pending investigation.

Juan 1365 may contact you with promotional information about bonuses, new games, and platform features via email and SMS. We do this only where:

• You have provided explicit consent to receive marketing communications when registering or at a later point; or
• You are an existing Juan 1365 player and the communication relates directly to similar services to those you already use, and you have not opted out.

You can opt out of marketing communications from Juan 1365 at any time by:

• Clicking the "Unsubscribe" link in any marketing email we send you
• Replying STOP to any marketing SMS
• Updating your notification preferences in your Juan 1365 account settings
• Contacting support via live chat or email at support@juan1365.click

Juan 1365 may update this Privacy Policy from time to time to reflect changes in our data practices, the platform, or applicable Philippine law. When we make material changes — those that significantly affect your privacy rights or how we use your data — we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email address
• Display a prominent notice on the Juan 1365 platform for a reasonable period following the update

Your continued use of Juan 1365 following notification of a material change constitutes your acknowledgment of the updated policy. We encourage you to review this page periodically even when you haven't received a notification, as minor clarifications may be made without formal notice.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Juan 1365 handles your personal data, please get in touch with us:

• Email: support@juan1365.click — include "Privacy" in your subject line and our Data Privacy team will respond within 3 business days
• Live Chat: Available 24/7 inside your Juan 1365 account — the fastest way to reach us for any privacy question
• FAQ: Our FAQ page addresses common data and account questions at Juan 1365